Complaints
If something has gone wrong, tell your handler first. If that does not fix it, here is what to do.
How to complain
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Call, write or email; the details are on the contact page.
What happens next
Lorem ipsum dolor sit amet, consectetur adipiscing elit. We acknowledge the complaint, look into it, and write to you with our answer. [Timescales to be confirmed against the regulator’s rules.]
If you are still not happy
Lorem ipsum dolor sit amet. You can refer the complaint to the Financial Ombudsman Service. [Eligibility wording to be confirmed.]